JustFlowers.com is a premiere online florist with two decades of service arranging the delivery of flowers and gifts to loved ones worldwide. JustFlowers.com customers rave about our quick and easy online shopping experience. With thousands of products, Just Flowers has the widest selection of floral arrangements and gift baskets for any birthday, anniversary, get well soon, or sympathy occasion. Just Flowers prides itself with the quality service provided to its customers. JustFlowers.com has long been recognized as among the best for our excellent customer service.
Internet landscape has been changing over the past few years and now more and more consumers pay more attention to what other people have to say about their experience or quality with this or that business. People would rely on their friends' advice or word of mouth marketing. Therefore listening to the voice of the customers has become a crucial part of companies' success that want to strive for the best customer. If you are one of those customers you could notice there have been some complaints that JustFlowers.com is a scam. Some customers have been leaving bad reviews that we are incompetent and a fraud. JustFlowers processes thousands of orders per day and yes it's true that there are a few customers that are disappointed and think that JustFlowers is a rip-off, but there are also thousands of happy customers who are satisfied and are very happy with their flower orders delivered.
Just Flowers strives to satisfy every order request but sometimes things happen that are out of their control. In that case Just Flowers does their best to satisfy the customer by offering the best resolution possible, including, but not limited to flower substitution, refund, discount, free redelivery with an apology letter or a personal phone call from one of the friendliest customer service representatives who would apologize on the customer's behalf and do everything to follow through with the flower delivery.
Some bad reviews for JustFlowers.com are written by people who rush to conclusions and very angry that promise was not fulfilled. Some customers can become very impatient and describe their worst experience with flower delivery. However, Just Flowers has crafted their policies in a fashion that is customer oriented. As soon as each complaint is filed with Just Flowers, their customer representatives conduct a thorough investigation to find out what happened and a lot of times the customers get what they want after they already left a bad review. And not every customer will go ahead and change their review after their request has been satisfied. A lot of people may rate justflowers.com low because they have extremely high expectations and a lot of times mistakes happen due to customer's lack of recipient's information. Just Flowers always requests their customers to provide accurate information in a timely manner for recipient and delivery details. JustFlowers agents do their best to confirm recipient's address and delivery info before sending orders to their florists. Issues mainly come from missing information. In the heat of the failed expectations some customers refer to bad service from justflowers. But in fact Just Flowers does all on their side while relying on the information provided by their clients.
People say in their reviews they would not use justflowers.com again, would not recommend just flowers or would not advise just flowers to their friends. Just Flowers representatives take every such claim very seriously and contact customers immediately to remedy the situation as soon as possible. Their agents will discuss the options with the clients and provide the best solution possible for everyone involved. People who claim they had terrible service from justflowers.com a lot of times change their mind, change their reviews and become long time customers. Overwhelmingly more customers get what they order and are extremely happy with our service. Whenever humans get involved a human factor gets involved, and your feedback is very important to JustFlowers.com, so when you have problems with justflowers.com orders you need to contact our customer service right away for a quick resolution. People are so busy these days they fail to read company policies and disregard notices and follow-up e-mails to avoid issues with just flowers flower deliveries. Despite all the complaints and bad reviews Just Flowers constantly improves their customer service to improve your experience. A lot of impendent third parties like JD power and shadow shoppers have had great experience and rank us as having the best customer satisfaction this and past years. JustFlowers.com is one of the best companies that turn worst customer experience into the best, and they will keep doing so as JustFlowers understands that flowers do speak your heart even though you could be miles away from your loved ones.
JustFlowers.com is a FIVE STAR Shopper Approved florist. We have a 4.7 Overall Satisfaction Rating based on 22,000 customer ratings and reviews. With so many commendations, it is no secret that "93% of customers would recommend JustFlowers.com to a friend.
JustFlowers.com was the number one florist in the 2014 JD Powers Online Flower Retailer Satisfaction Report of Customer Satisfaction Index Ranking.
JustFlowers.com was a top florist in the previous 2012 JD Powers Online Flower Retailer Satisfaction Report of Customer Satisfaction Index Ranking. (http://www.jdpower.com/press-releases/2012-online-flower-retailer-satisfaction-report) JustFlowers.com has an A+ ranking from the BBB (Better Business Review) for our commitment in quickly resolving inquiries.